This Privacy Policy is effective as of May 2018.
This Privacy Policy sets out how Luhambo Tours uses and protects any data that you provide when you use this website and affiliated digital Luhambo Tours property that links to this Privacy Police. This policy discloses what type of personal data about our websites’ users is gathered and tracked, to how the data is used, shared or otherwise processed offline. It also describes how cookies may be used.
What we collect
When you register on the Luhambo Tours website certain data will be collected about you in order to provide you with the services you have requested. We may collect the following personal data:
• name
• contact data including email address
• demographic data such as postcode and preferences
• other data relevant to customer surveys and/or offers.
What we do with the data we gather
Once you choose to register with Luhambo Tours and provide us with personal data, it may be used for the purposes of providing you with the requested information and service. We will not sell, rent or lease your personal data to third parties.
We require this data to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping
• We may use the data to improve our products and services
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We may use the data to customise the website according to your interests.
Luhambo Tours may partner with other organisations who may provide you with the services requested through the Luhambo Tours website. These partner organisation are required to keep confidential the data received on behalf of Luhambo Tours and may not use it for any purpose other than to carry out the services they are performing for Luhambo Tours. Luhambo Tours will not share personal data with any other third parties without your permission, unless required by law enforcement action, subpoena, or local law.
Marketing
The data you provide may be used by Luhambo Tours for marketing purposes. Before we do so, we will offer you the opportunity to choose whether or not to have your data used in this way. You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you may receive or by indicating so when we call you.
How long is the data stored?
Your personal data is stored as long as you engage with Luhambo Tours on a regular basis. Personal data collected via our websites and digital properties as described in this Privacy Policy will be deleted after two years from the point in time that you have not been active on any of Luhambo Tours’ digital platforms and/or not engaged with Luhambo Tours.
Your data may be deleted on request by sending an e-mail to datarequest@luhambotours.com, and neither you nor or anyone else will be able to access your data after that.
How is the data kept secure and where is it kept?
Luhambo Tours’ web server that serves the website is located in Germany, hosted in secure data centre.
It may be necessary to move or transfer your data into or out of the European Economic Area (EEA) to provide the services described above.
We conduct regular security and compliance audits in order to keep your data secure.
How can you request a record of all your personal data that has been collected?
You may request a record of all of the personal data relating to you that has been collected in accordance with this privacy policy. To do so, please send an e-mail to datarequest@luhambotours.com.
How can you withdraw your consent for Luhambo Tours to use your data?
If you have previously consented to allow Luhambo Tours to use your personal data in accordance with this Privacy Policy, and you wish to withdraw your consent, you can do so by mailing datarequest@luhambotours.com.
How can you request that your personal data is rectified or erased?
You may request the correction or deletion of your profile data by mailing datarequest@luhambotours.com.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
For more information on cookies, please see: www.allaboutcookies.org
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any data which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.
Changes to this statement
Please note that these guidelines are subject to change at any time. Any such changes will be posted on this page. You are encouraged to review this Privacy Policy at the inception of each session.
Acceptance of policy
By using this website, or otherwise providing your personal data to Luhambo Tours, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use the Luhambo Tours website or provide any personal data to Luhambo Tours.
Contacting Us
If you have questions or complaints regarding our Privacy Policy, please contact the Luhambo Tours (datarequest@luhambotours.com), telephone +27 (0) 21 551 04 67.
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